Patient Service Specialist – East Liverpool, OH
Infinity Physical TherapyApply Now
At Infinity Physical Therapy, our mission is to provide high-quality, one-on-one physical therapy care that helps each patient move better, feel better, and return to the activities that matter most to them. We are committed to delivering personalized, hands-on treatment in a supportive environment where patients are heard, respected, and treated as individuals — not numbers.
We believe in combining clinical excellence, compassion, education, and teamwork to create meaningful outcomes for every patient we serve. Our goal is to improve function, restore confidence, reduce pain, and help our community live healthier, more active lives.
Patient Service Specialist Job in East Liverpool, OH
The Patient Service Specialist (PSS) is often the first and last point of contact for our patients and plays a vital role in creating a welcoming, professional, and efficient experience. This position supports both our clinical team and patients by coordinating front office operations, managing scheduling, verifying insurance information, and ensuring every patient receives outstanding customer service from check-in through check-out.
At Infinity Physical Therapy, our Patient Service Specialists help create a positive experience for every patient by ensuring smooth scheduling, accurate insurance verification, efficient communication, and compassionate customer service. Their work allows our therapists to focus on delivering exceptional patient care while helping every patient feel welcomed, valued, and supported throughout their rehabilitation journey.
Grow Your Career with Infinity Physical Therapy
At Infinity Physical Therapy, you’ll join a team that believes exceptional patient care begins with exceptional clinicians. We provide the support, mentorship, and flexibility you need to thrive professionally while maintaining the work-life balance you deserve. Here, your patients are never treated like numbers, and neither are you.
If you’re ready to make a meaningful difference in your community while building a rewarding career in outpatient rehabilitation, we encourage you to apply for this Patient Service Specialist Job in East Liverpool, OH today.
Benefits
- Employee assistance program
- Health insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Referral program
- Uniform allowance
Compensation
$35,000 to 41,000 a year
Have Questions About This Patient Service Specialist Job Opening in East Liverpool, Ohio?
Reach Out To Christy Durham, Owner of Operations
Education: high school
Qualifications:
- Excellent customer service and communication skills.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Ability to work independently while collaborating effectively with the therapy team.
- Basic computer proficiency and ability to learn electronic medical record (EMR) software.
- Experience with medical scheduling, insurance verification, or healthcare administration preferred.
- Professional appearance, positive attitude, and commitment to delivering an outstanding patient experience.
Skills:
- Exceptional customer service and interpersonal skills with a warm, professional demeanor.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Ability to multitask and prioritize responsibilities in a fast-paced healthcare environment.
- Attention to detail and accuracy when entering patient, insurance, and financial information.
- Knowledge of medical office procedures, scheduling, and patient registration.
- Understanding of insurance verification, referrals, authorizations, copays, deductibles, and patient financial responsibility (preferred).
- Proficiency with computers, Microsoft Office, email, and electronic medical record (EMR) systems.
- Strong problem-solving and critical thinking skills with the ability to resolve patient concerns professionally.
- Ability to maintain confidentiality and comply with HIPAA regulations.
- Dependable, punctual, and able to work independently while collaborating effectively with the clinical team.
- Ability to remain calm, courteous, and compassionate when interacting with patients, families, providers, and insurance representatives.
- Strong phone etiquette and professional communication skills.
- Ability to adapt to changing priorities and clinic needs while maintaining accuracy and efficiency.
- Basic math and cash-handling skills for collecting patient payments and balancing daily transactions.
- Commitment to delivering an exceptional patient experience and representing Infinity Physical Therapy in a positive, professional manner.
Responsibilities:
- Greet patients, families, and visitors professionally in person and by phone.
- Schedule, reschedule, and confirm appointments while maintaining efficient therapist schedules and patient flow.
- Accurately check patients in and out and notify therapists of arrivals or schedule changes.
- Answer calls, respond to questions, and direct concerns to the appropriate team member.
- Explain intake forms, clinic policies, and patient expectations.
- Verify insurance eligibility, benefits, authorizations, referrals, demographics, copays, deductibles, and patient financial responsibility.
- Collect payments and maintain accurate financial records.
- Assist with referrals, authorizations, and required reimbursement documentation.
- Maintain accurate electronic medical records and scan or upload patient documents.
- Communicate with physician offices, insurance companies, case managers, employers, and other providers.
- Monitor therapist schedules to support productivity and patient satisfaction.
- Maintain a clean, organized, and welcoming front office.
- Monitor and order office supplies as needed.
- Protect patient privacy and maintain HIPAA compliance.
- Address patient concerns promptly, professionally, and compassionately.
- Provide administrative support to the clinical team as assigned.